A place for Technical Writers, Knowledge Specialists, and all Documentarians. The Evolved Technical Writer focuses on facts and the now of our profession. No predictions. No catastrophizing. Some opinions. If you are tired of all the noise, come for a rest.

Posts

• AI and Tech Writing in Practice
  AI is disrupting how we work, and used well, that disruption can be a real advantage. The question I get most often is how. To me, the answer starts with intent.
• Lessons for those on the job hunt
  Looking at the situation around us right now in tech, a lot of us are job hunting. And in that hunt, we are discovering an uncomfortable reality: the process is more difficult than ever. ATS systems lead to auto-rejections, ghost listings are rampant, and… Read more: Lessons for those on the job hunt
• The hidden cost of Fin AI
  Intercom’s Fin AI is without a doubt one of the industry leaders for agentic customer experiences. However, if you haven’t had the opportunity to work with it before, you might not fully understand how crucial content and knowledge management is to its entire engine. In fact, knowledge is Fin AI’s only engine.   You can’t draw water from… Read more: The hidden cost of Fin AI
• Don’t raise the cost of bad writing
  AI does not eliminate the need for good writing – it raises the cost of bad writing.  Let’s look at every major player, Stripe, Intercom GitLab, Zendesk, Microsoft Copilot, Atlassian. Each one is heavily invested in AI, and each one can expect to see… Read more: Don’t raise the cost of bad writing
• Dual Success Metrics
  In this new era of technical writing, you’ll often hear me advocate for seeing the AI bot as your customer. But does that mean ignoring your human customers? Absolutely, dispassionately, and resolutely not. For the best experience possible, your team must focus on AI… Read more: Dual Success Metrics